WORLD CLASS EXPERTISE TO IMPROVE YOUR PRODUCTIVITY

Operations and IT rationalization in a Business Merger

Objective: As a result of a large international acquisition, the overlapping operations of the merged businesses were to be rationalized.

Solution: Differences and overlaps were identified through detailed assessments of all operations. Based on the assessment findings and recommendations, operations were re-organized and re-focused to optimally support the strategy of the merged business.

Result:The agility to respond to business needs improved and the total costs of the business decreased.

Development of a new customer-driven operational model

Objective: A large retail chain decided to improve its operational model to respond better to customer needs.

Solution: Using quality management assessments and -methodologies supported by data analysis from the company’s operations, a holistic business management model including relevant metrics and targets was defined. The model was piloted and the business case for implementing the changes was created.

Result: The company was equipped with the needed tools and methods to implement a new customer centric operational model with focus on continuous improvement.

IT transformation

Objective: A global corporation wished to right-size and align its IT cost levels with the size and opportunities of its business operations.

Solution: The customer’s project portfolio was prioritized through business case analysis covering costs and benefits. Different IT delivery models were evaluated and the most efficient ways to accomplish the company’s objectives were identified. The final solution was a hybrid model of outsourced and in-house IT, ensuring success of strategically differentiating activities while optimizing the cost efficiency for commodity activities.

Result: The customer achieved a very focused project portfolio fully aligned with company priorities. The overall IT costs reduced by 60% while service quality and reliability improved significantly.

Supply chain expansion into new channels

Objective: A company decided to create new delivery channels to respond better to customer demand.

Solution: New delivery channels were evaluated in order to reach the right lead-time / cost ratio. The delivery process of the company was modified to accommodate the new channels and IT solutions were established to support the change.

Result: The new delivery channels were launched on time and budget as planned, with supply meeting the demand. Customer deliveries through the new channels were completed in full alignment with the company’s parallelly launched advertising campaign.